This policy sets out how Kidney Research UK uses and protects any personal information that you give us. This includes any personal information you provide:
- on our website, www.kidneyresearchuk.org;
- when you send us any forms or other documents in connection with your support of the charity;
- or whenever you contact us.
If you have any questions about this policy or do not agree with it, please contact us at enquiries@kidneyresearchuk.org or on 08450 707601 before providing any personal information to us.
We may change this policy from time to time by updating this document in order to reflect changes in the law and/or our privacy practices but we will not use your personal information in any new ways without your consent or as permitted by the Data Protection Act 1998.
You should check this policy from time to time to ensure you are happy with any changes. This policy is effective from 1st April 2010.
What information do we collect?
What do we do with the information we collect?
Who do we share this information with?
How to get copies of or amend the information we have collected
What information do we collect?
The information we may collect about you includes:
- Your name and address;
- Other contact information such as telephone number and email address. By providing your email address you agree to us sending you email from time to time about our activities (including fundraising) and other relevant information we think will interest you. You can let us know if you no longer wish to receive such information at any time.
- Information about ways in which you would like to support us
- Information about what news and publications you would like from us
- Information about how you would like to be contacted
- Information about why you like to support us, including information about your connection with kidney disease, if relevant and only if you choose to tell us this. By giving us any information about your or another person's health or medical condition, you agree that we have permission to use that information to improve the quality of our supporter records and understand why people support our Charity
- Your password and registration details so you can access log-on areas of our website;
- Your financial information for any donation you choose to make. Please note that if you make a donation via our website we do not retain details of your credit/debit card used to make the donation. When making a payment via this website, your card details go directly to our third party provider, Worldpay, which handles all payment transactions made via the website on our behalf. If you make a donation to us by phone or post with a credit/debit card we do not retain your card details;
- Your bank account details if you choose to support us with a regular direct debit
- Information that you choose to submit when contacting us or using particular features on our website.
What do we do with the information we collect?
We use this information for the following reasons:
- To authorise your access to log-on areas of our website;
- To keep in touch with you as a supporter of the charity;
- To send you information from time to time about our activities (including fundraising) and other relevant information that we think will interest you, but we will not do so if you tell us that you would prefer not to receive this
- To respond to enquiries submitted by you and supply information you have requested (e.g. if you have subscribed to our newsletter);
- Our internal record keeping;
- To develop and improve the charity's activities;
- To process your donations;
- To contact you for market research purposes e.g. to ask for your views
Who do we share this information with?
The only third parties who we will allow to access your personal information are:
- Our provider of the 'regular giving' sign-up facility on our website; only for the purposes of capturing the information for onward transmission to us to process
- Our provider of website hosting and maintenance services, but only to the extent necessary for them to host and maintain our website.
- Our providers of payment services in connection with your donations.
- Our providers of fulfilment services for the purpose of sending you information
- Our provider(s) of telephone fundraising services, for the purposes of contacting you by phone, unless you have asked us not to do this
We will not pass your personal information to any other third parties without your permission or unless we are required to do so by law.
We will not transfer your personal information outside the European Economic Area.
How to get copies of or amend the information we have collected
You may request details of the personal information we hold about you under the Data Protection Act 1998. The Charity's policy is not to charge any fee for this service. If you would like a copy of the information we hold about you please contact our Data Protection Compliance Officer at Kidney Research UK, Nene Hall, Lynch Wood Park, Peterborough, PE2 6FZ or marketing@kidneyresearchuk.org
If you think any information we have about you is incorrect or incomplete, please write or email us as soon as possible. We will correct or update any information as soon as possible.
Security
We are committed to ensuring that your information is secure. We and those third party service providers who we may allow to access your information have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.
When you make donations via our website, your payment card information is collected and stored securely by our provider(s) of payment processing services.
Linking
We may link from our website to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information you provide on another website. You should exercise caution and look at the privacy policy applicable to the website in question.
Cookies
Please note that we use cookies on our website. Cookies are files that store information on your hard drive or browser so that our website can recognise that you have visited our website before.
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. Please consult the HELP menu of your browser to learn how to disable or delete cookies. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting "delete cookies". This may prevent you from taking full advantage of some features on our website
